Terms and Conditions US

Fertile Mind - Terms and Conditions of Sale 

We want you to have the best possible experience shopping for maternity clothes with us, and to come back again and again! There are just a few things we need to make clear:

Shipping

For customers within the United States & Canada, postage & handling  is $5.00 per item capped at $15.00. UPS Express delivery is also available.

Orders over $250, receive FREE postage & handling.

Goods will normally arrive within a week of your order (faster for capital cities), or within 15 working days (International orders). Please contact us if you have not received your order within those times.

If you require your maternity clothes more urgently, please select the UPS option - only available within the United States. International courier services are generally too expensive, so this is not available as an option.

When we ship using the US Postal Service, you will bear the risk of loss if goods go missing. However, we have very few problems with postal services.

Prices

All prices are shown in US Dollars. We don't change our prices often, but we do reserve the right to alter them at any time, including when we put items on special.

Note for customers outside the US and Canada: Please visit to our Australian maternity clothes site www.fertilemind.com.au (See above, Go To Australia) to process your order. We cannot ship orders placed on fertilemind.com outside North America.

Product Availability

We maintain good stocks of our products - but in the unlikely event we're unable to supply you straight away, we'll let you know either through the on-line system, or as soon as possible. If that happens you can change or cancel your order.

Payment

  • We use PayPal to process e-checks or we accept Visa, Mastercard and American Express.

For customers outside the USA, we will charge your credit card in US dollars. The charge you receive on your credit card statement in your home currency will depend on the exchange rate used by your card provider at the time they make the currency conversion. Fertile Mind has no control over this.

Return and Exchanges

If you're not happy with your purchase for any reason, you can send it back to us for a refund or exchange. We understand it's harder to choose correctly on-line. However, we do need some rules in order to offer this service:

  • You need to send back your product within 14 days.
  • We do not accept returns or exchanges on underpants or pantyhose.
  • You will pay for the return postage. The original postage is not refundable. However, in the unlikely event your purchase is faulty, we will refund your purchase price in full including the postage and handling charge.
  • The goods must be in their original packaging, clean, unused and undamaged.
  • Exchanges are limited to different types of the same item (for example another size or colour of the same item).
  • Please include in the package the invoice or invoice number of your purchase, your reason for returning it, whether you would like to exchange (and if so, what for) or obtain a refund, and the return postal address. Please include your phone number and/or email address.

We reserve the right to refuse refunds or exchanges that do not meet these conditions.  If you have any concerns or questions about our terms and conditions, please do no hesitate to contact us.  Thank you for shopping with us!